WHAT LOCATIONS DO WE SHIP TO?
We ship our product to many international countries in addition to all domestic locations.
HOW LONG DOES AN ORDER TAKE TO ARRIVE ONCE SHIPPED?
All orders are processed and shipped as soon as possible out of our warehouse. We offer USPS and UPS carrier shipment choices for our customers. We typically take 1-2 business days for handling & processing your order. Our carrier's domestic delivery time frame ranges anywhere from 1-5 business days. Transit time of your order depends on your location and the chosen carrier's present speed of delivery. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, is provided with every order. Every order is tracked for delivery verification. If your package does not arrive or is returned to us, you are eligible for a refund or replacement.
Please contact us by phone at (888) 989-9832 or by email at GPLBMerch@cratoninc.com for assistance with issues regarding shipping notifications , delayed, or lost orders.
WILL I RECEIVE A TRACKING NUMBER FOR MY PACKAGE?
A shipping notification including your tracking number will be emailed when we ship your order. In rare instances, additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.
WHAT DO I DO IF MY ORDER IS LOST IN THE MAIL?
If your order is held at customs, lost in transit, or returned to us for any reason, please contact us for assistance. The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because priority mail nd UPS are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
ARE THERE ANY HIDDEN CUSTOMS FEES OR IMPORT TAXES?
All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we may have control over.