REFUND + EXCHANGE POLICY
DAMAGES + ISSUES
Please inspect your order upon receipt and contact us immediately if an item is defective or if you receive the wrong item. We will evaluate the issue and correct the error for you as soon as possible. Please contact us for return, exchange, or refund questions by phone at (888) 989-9832 or by email at GPLBMerch@cratoninc.com. Our customer service experts are very responsive and will resolve your issue/s in a satisfactory and rapid manner. We strive to provide our Grand Prix of Long Beach fans and customers with an easy and pleasant shopping experience.
We have a 60-day return for refund policy, which means you have 60 days after receiving your item to request a return. Please contact us if you believe you require an exception to this policy. We also accept exchanges of a product if the replacement product is of equal value, in stock, and with no payment difference.
To be eligible for a return with refund or an exchange, your item must be in the same condition that you received it. The product must be unworn or unused, with tags if possible. You will also need the receipt or proof of purchase in most cases. To request a return or an exchange, please contact us by phone at (888) 989-9832 or by email at GPLBMerch@cratoninc.com. Once your return is accepted, we will email you a return shipping label (RMA), as well as instructions on how and where to send your package.
EXCEPTIONS + NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards. Please reach out to us if you have questions or concerns about your specific item by phone at (888) 989-9832 or by email at GPLBMerch@cratoninc.com.
The fastest way to ensure you receive what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. There may be exceptions in which our customer service director can exchange the size of an item for another size without a new purchase processed. If you feel this is appropriate in your case, please reach out to our customer service department by phone at (888) 989-9832 or by email at GPLBMerch@cratoninc.com.
We will notify you once we’ve received and inspected your return, and let you know the status of you refund. Once approved, you’ll be automatically refunded on your original payment method. Please allow the appropriate time frame for your bank or credit card company to process and post the refund.